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Privacy Policy

This notice provides you with the relevant information regarding your rights and explains how we manage your data.

INFORMATION THAT WE COLLECT

Luxe by she ltd are the controller of your personal data and we process your personal information in line with our legal obligations and to provide you with the services associated with our products. We are committed to and have processes in place to avoid ever collecting any unnecessary personal data from you and do not process your information in a way that differs 

Under certain circumstances (depending on the legal basis we are using to process your data) you also have the right to restrict processing or request erasure of your personal data in accordance with data protection laws, as well as to object to any direct marketing from us. We do not undertake any automated decision making that would implicate any risk to your rights and freedoms.

If you would like to us to undertake any actions based on your rights, we may ask you to confirm your identity.

THIRD-PARTY PAYMENT PROCESSOR

Luxe by she do not store credit / debit card details or your financial information

Luxe by she use third party payment processors Stripe , Sage Pay, and Klarna, for all payment processing. Luxe by she does not store credit card details and instead relies on the third-party payment processor in the previous list of companies for this service.

In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. All such payment information is provided directly to our third party processors, Secure Trading, Sage Pay, , Payl8r and Klarna, whose use of your personal information is governed by their own privacy policy.

 

You may view each third party payment processors Privacy Policy at the following urls

 

KLARNA PAYMENTS AND YOUR PERSONAL INFORMATION.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

CONSEQUENCES OF NOT PROVIDING YOUR DATA

You are not obligated to provide your personal information however, as some of this information is required as part of our registration and ordering process, you will not be able to order products without providing this.

Where you have applied for a position within the organisation, we destroy all CV’s and associated communication 6 months after the position has been filled. In some circumstances we may want to keep your details for a longer period, at which point we will write and ask

Welcome to our store. If you continue to browse and use this store, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Luxe by she relationship with you in relation to this store.

The term 'Luxe by she’ or 'us' or 'we' refers to the owner of the website Luxe by she Ltd. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • Product specifications may alter due to circumstances beyond our control however if you are unhappy with the product supplied then you may cancel your order in accordance with your rights under the Consumer Protection (Distance Selling) Regulations 2000.
  • Unfortunately we can not cancel or amend orders that have been processed, and customers will need to follow our returns process to receive a refund
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Some orders may be shipped direct from the manufacturer in China. Any customs charges for orders will be payable by the customer, if you have any issues with custom charges please contact luxebyshe@mail.com with your order number.

Luxe by she reserves the right to cancel orders up to the point of delivery.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Sale items
During the final stages of sale periods items that are with in the Sale aren't eligible for refunds and are none returnable unless faulty.

Offers and discounts
From time to time Luxe by she will have discount codes available on the site. These will be promoted using site banners and adverts across media channels. Please ensure that any discount code that you wish to use on your order, has been applied before processing your transaction. We will be unable to add discount to an order once the transaction has been processed.

Unless otherwise stated, promotional codes and discounts will not include money off sale (other exclusions may apply). Luxe by she Ltd reserves the right to withdraw, amend or cancel promotions at any time.

Luxe by she, is acting as the party responsible for all personal data that you provide us with. Luxe by she therefore has a Privacy Policy outlining how your personal data will be processed and protected.

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

Returns and Refunds 

You are welcome to return your unwanted items within 14 days as long as all returning items are unused and in their original packaging (still attached to the backboard, with tags on and with hygiene seal still intact, if applicable). These items can be exchanged or a credit note. If the item is faulty then the product will be refunded or exchanged.


1. Items returned with the hygiene seal broken or not in the original packaging cannot be returned.

2. Please note that Luxe by she does deduct shipping costs from refunds when returning an order

3. Once Store Credit has been selected for your return, we're unable to change or amend this request in our system.

4. Returns can take up 10 working days due to inspection process when the item is returned.

5. When exchanging your items if a sale has become live online in the meantime items can not be exchanged at the new sale price and will be exchanged at the original price.

All Luxe by she aftercare products must be used on the hair in order for the hair to come with a guarantee, these products must be purchased at the time of order and re stocked

The full Luxe by she aftercare guidelines must be followed in order for items to be deemed as faulty

Returned item must be unused and in their original packaging. This includes being still attached to the backboard, with tags on and the hygiene seal still intact. Items returned with the hygiene sticker broken cannot be refunded.